Description
Job Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries and provide appropriate solutions.
Explain products, services, offers, and processes to customers.
Maintain accurate customer information and call records.
Handle voice, non-voice, email, or chat-based customer support.
Follow up with customers and ensure timely resolution of issues.
Achieve daily and monthly performance targets.
Coordinate with internal teams whenever required.
Follow company policies and maintain service quality standards.
Required Skills
Good verbal and written communication skills.
Basic computer knowledge and typing skills.
Good listening and problem-solving abilities.
Customer-friendly and positive attitude.
Ability to work under targets and deadlines.
Tamil and English communication skills preferred.
Ability to work effectively as part of a team.
Key Qualities
Confident and polite communication.
Patience while handling customers.
Willingness to learn.
