Description
Experience: 3–10 Years
Location: Salem
Employment Type: Full-Time
Job Responsibilities
Build and maintain strong relationships with existing and potential customers.
Understand customer needs and provide suitable solutions.
Handle customer queries, complaints, and service requests professionally.
Ensure high levels of customer satisfaction and retention.
Follow up with customers regularly and identify business opportunities.
Coordinate with sales, service, and internal teams to resolve customer issues.
Maintain accurate customer records and prepare relationship reports.
Monitor customer feedback and suggest improvements in products or services.
Achieve assigned customer relationship, retention, and business targets.
Requirements
Any Degree / Diploma with relevant experience.
3–10 years of experience in Customer Relationship Management, Client Servicing, Sales, or a related field.
Excellent verbal and written communication skills.
Strong interpersonal and negotiation skills.
Customer-focused attitude with good problem-solving abilities.
Ability to manage multiple customers and tasks effectively.
Good knowledge of MS Office and CRM tools is an added advantage.
Key Skills
Customer Relationship Management | Client Handling | Communication | Negotiation | Problem Solving | Customer Retention | CRM | Team Coordination
